Apple has identified an issue that can cause audio issues on select iPhone 12 and iPhone 12 Pro devices, causing the speakers to stop working. If this happens to your phone, Apple will fix it for free.
“Apple has found that a very small percentage of the iPhone 12 and iPhone 12 Pro devices can experience audio issues due to a component in the receiver module. The affected devices were manufactured between October 2020 and April 2021, “announced Apple Support page.
“If your iPhone 12 or iPhone 12 Pro doesn’t make sound through the receiver when making or receiving calls, it may be eligible for service,” the support page continues.
The problem only applies to iPhone 12 and iPhone 12 Pro phones. So if you are having audio issues with an iPhone 12 mini and iPhone 12 Pro Max, you are not eligible for this repair program (although your device may still be under warranty depending on when you purchased it).
Let’s say your phone has an audio problem and you want to fix it. In this case you can find a Authorized Apple Service Provider, make an appointment with a Apple retail store, or contact Apple support to arrange a mail-in service via the Apple Repair Center. Either way, Apple makes sure that the audio will work on your phone without charging you.
It is important to note that Apple says, “If your iPhone 12 or iPhone 12 Pro has damage that makes it difficult to repair, e.g. B. a cracked screen, this problem must be resolved before service. In some cases, additional repairs may incur costs. “
After all, Apple covers your device with this program for up to two years from the date of purchase. This gives you an extra year compared to the normal warranty.
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