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Troubleshooting an Android device remotely requires a reliable remote solution. Enter TeamViewer Remote Control: an app that simplifies remote connection from one device to another. Here we take a closer look at TeamViewer Remote Control, how it works and how you can use the app to troubleshoot Android devices remotely.
What is TeamViewer?
TeamViewer is a lightweight remote control or remote monitoring application used for web conferencing, file transfer and troubleshooting. It supports many platforms including iOS, Windows, ChromeOS, Mac, Linux and luckily for us Android.
TeamViewer has expanded its features over the years and evolved into a suite of apps including TeamViewer tensor and TeamViewer AR. But TeamViewer Remote Control remains the most popular app and we will use it in this guide. Let’s see some examples of problems you can use it to solve remotely.
Downloads: TeamViewer remote control (Free)
What problems can you fix with TeamViewer Remote Control?
TeamViewer Remote Control allows you to successfully fix many software-level issues by remotely connecting to another device. You can solve problems by, for example, taking preventive measures to keep malware off an Android device or removing annoying apps that keep draining a device’s battery.
Other situations where TeamViewer Remote Control can come in handy include:
- Setting up an Android device for first-time use.
- Help someone learn and navigate an app.
- Organize and declutter files.
- Enable or disable hard-to-find settings.
- Back up important files.
However, there are caveats. If an Android device encounters faulty internal memory, boot loops, connection problems, or power supply problems – in other words, hardware problems – TeamViewer Remote Control cannot help. TeamViewer Remote Control can do many things. But repairing physical errors is not one of them.
TeamViewer Remote Control is also not supported on every Android device (although most Android manufacturers support it). Especially with Samsung devices, only those are backed up by knox are officially supported. Check List of Android manufacturers from TeamViewer to see which devices support TeamViewer Remote Control.
Alternatively, search for TeamViewer Remote Control on Google Play to confirm that your device supports the app. Make sure the this device option under the your devices Drop-down menu is selected. If you can see the app, your device is supported. If not, consider sideloading the Android app to see if it still works, although your mileage may vary.
Set up TeamViewer remote control on your device
- Connect (the page you are currently viewing)
You can find the devices you are allowed to connect to in the computers Tab. However, sign up for a free TeamViewer account first if you don’t already have one. To do that:
- Choose gear icon in the upper right corner to access it settings.
- Beat registration at the end of the page.
- Enter your email address, name and password. Use a unique password: Later, you will share this password with the host (the Android device you are remotely troubleshooting).
To log in to your new TeamViewer account, select registration. Then tap the back arrowchoose computersand tap plus (+) Button. You will see four options:
If you plan to remotely troubleshoot multiple devices over time, e.g. For example, for friends and family members, it might be a good idea to plan ahead and create different groups for them. Here’s how:
- Beat group.
- Select the name of your new group in the Add group set up.
- Choose Add to.
The new group is listed under groups Section. After adding a device (which you will do later), you can add it to a group. When you’re ready, tap the device’s name, and then press Edit > Groups > [Group Name]. Activate the checkmarkand then go back to see the device in its new group.
Set up TeamViewer host
Instruct the person who needs remote assistance to open Google Play and search for TeamViewer host (or send them the link for TeamViewer Host on Google Play). You should then follow the steps we used earlier to check if your device is supported. If they can see TeamViewer Host, ask them to type To install.
Once the app is installed, give them your TeamViewer credentials and then follow these steps:
- Open the TeamViewer host.
- Ask them to type Assign device.
- Let them know that they have your email address, unique password and Alias (the name you want to give your device).
- Ask them to type Assign to confirm the connection.
A screen will appear stating that your device has been assigned to your account. You can then safely close TeamViewer Host. As simple as that!
If you wish to revoke your access, you must select the Three dots iconblow Remove assignmentthen confirm with Remove. To reassign your account to your device, repeat this process.
Establish connection to the host
After the host has authorized your TeamViewer account to access their Android device, it’s time to connect. Open TeamViewer Remote Control and tap computers. You will see the added device below my computers or your custom group if you created a group earlier in this guide.
Then tap the device name remote control. The host device will display a window stating that TeamViewer Host will start capturing all the data shown on the screen. You have to type start now before the connection attempt is successful. Once connected, you have full remote control over the host device.
You can now perform all of the usual troubleshooting steps you might want to take to fix a software problem or run diagnostics.
An example of remote troubleshooting
Let’s see an example of using TeamViewer Remote Control in a real situation. For our purposes, let’s assume that a loved one wants to try the best Android developer options but doesn’t know how to unlock them. Specifically, they want to disable absolute volume for Bluetooth devices.
Here’s how you would do it:
- Connect to the host Android device.
- Once you see the mirror image of the remote device, choose settings.
- Tap the Via phone section (on some Android devices this is in the system Section).
- Keep typing build number. Eventually a message will appear stating They are X tap away to unlock developer options.
- Keep typing until you see another message that says You are now a developer.
- Choose back arrow.
- Beat developer options.
- Scroll down until you see Disable absolute volumethen tap slider icon to disable the option.
- Tap the Arrow icon at the bottom right of the screen.
- Choose X to Close the connection.
Well done! You just deployed a remote fix to an Android device, and you didn’t even have to touch it!
Remote troubleshooting Android devices, simplified
Connecting to a device remotely used to be a pointless exercise. But those times are over. Thanks to TeamViewer Remote Control, it’s easy to connect to an Android device remotely and share your Android knowledge with your friends and family, wherever they are.
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