If calls keep coming and going on your Samsung Galaxy S21, you are not alone. Dozens of Galaxy S21 owners are reporting audio dropouts on Verizon networks, and according to Verizon Technical Support, the problem is “widespread.” Some AT&T and T-Mobile customers also seem to be having this issue, although not to the same extent as Verizon users.
The issue, affecting all three Galaxy S21 models, seems to stem from the recent June 2022 security update (version G991USQU5CVF1 for Verizon customers). Carriers in the United States began releasing this update on July 6 or 7, and the week since then, customer complaints have only increased.
And unfortunately, affected customers will have to wait for another firmware update. Common fixes, like replacing the SIM card, don’t seem to fix audio dropouts on Verizon networks. (Calls via third-party services like WhatsApp and Instagram work fine.)
I should note that Samsung has deleted several user complaints on its forum. But that hasn’t stopped customers from filing new complaints, often with growing frustration. This issue affects an impressive number of people, and I’m surprised neither Samsung nor Verizon have issued an official statement.
Even if you’re not a Verizon customer, I recommend waiting for the June 2022 security update. But that’s easier said than done – if you’re reading this, there’s a good chance you already have the new firmware installed.
Source: Samsung Forum, r/Galaxy S21 (1, 2)
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