Tesla’s app server went down a few hours ago, resulting in a worldwide app outage that left owners unable to connect to their cars. For those who used to rely mostly on their phones instead of their key cards, this means that they are locked out of their vehicles. Electrek The problem was first reported after complaints were received from Tesla owners on Friday night, and for a while it appeared like the problem only affected drivers in North America. But then an owner from Seoul, South Korea tweeted Elon Musk about a server error in his app, to which the Tesla CEO replied that he was “checking”.
Other tweets show owners vocation for roadside assistance and delay their plans for the night. The outage came shortly after the automaker released an update for its application, the Electrek said includes a feature that Tesla had trouble implementing. It’s unclear if this was related to the failure, as Musk hasn’t yet followed up on his initial response. Regardless, it looks like the failure is gradually being resolved. Down detector A few hours ago we received 543 reports, but now there are fewer than a hundred.
Vehicle lockouts could be an ongoing problem as automakers move to cloud services and increase reliance on smartphone apps. However, as this situation has shown, it is still advisable to carry a key card / key fob as a backup just in case.
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