Amazon Prime Video executives said this week they were “very hopeful” that Thursday night’s streaming issues would “become less and less of a factor.” Looks like we’ll all have to try again in week 4.
The Sept. 22 game between AFC North rivals Pittsburgh and Cleveland was riddled with ongoing streaming issues, with the resolution dropping out and pixelated — in other words, looking bad — before returning to normal. Then it would be good for a while before it fails again. And the problem wasn’t just limited to broadcasting the game – the adverts looked bad too, which was at least a little ironic given the sheer number of spots for Amazon Web Services.
It’s a thing that’s hard to fix, and sometimes hard to tell if it’s really a thing since there are countless variables that go into it. There is of course the video stream at the source and how it is then distributed regionally before finally arriving on your home network. And then there’s the question of what device you’re watching on. It’s as much anecdote as it is science.
My setup, for example, had me using the Prime Video app to watch an Apple TV connected via Ethernet to an Eero Pro 6, all powered by a gigabit fiber connection from AT&T. (And that fiber speed is consistently in the 800+ Mb/s range.) And my resolution was fine — to the point where it wasn’t. It came and went, and perhaps the worst part was the inconsistency.
I wasn’t alone.
– Gabriel del Rio (@gdelrio) September 23, 2022
Completely unmissable. It was almost okay for a few minutes in the first quarter, but still too many framerate issues. How is this not a bigger national message? Who likes to watch this game?! Tried FireStick and RokuUltra.
– B (@diplodink) September 23, 2022
The Steelers-Browns game was the second to be produced and streamed end-to-end by Amazon. In 2021, it streamed the games but wasn’t responsible for production at all, instead piggybacking on Fox. The games were also available on the NFL Network. This year is all about Amazon, all the time. (Games will also stream on NFL+.)
It’s evident given Thursday Night Football executives’ response to the Sports media with Richard Deitsch Podcast that Amazon was aware of the struggles in week 2.
Let’s hope they get fixed in time for the Miami Dolphins at Cincinnati Bengals on September 29th.
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