If you’re an Uber driver, you can now drill down into the data that makes up your overall rideshare rating, so you can see exactly how many 5-star ratings drivers have given you. And how many 1 star reviews too.
The new feature announced from Uber in a blog post on Wednesday, February 16 will hopefully reassure you that you are a truly wonderful passenger, although it might also give some passengers food for thought. And note – Uber introduced a system in 2019 that can result in poorly rated passengers being banned from ridesharing.
If you’re feeling brave and want to look at the breakdown of the ratings Uber drivers have given you over your last 500 rides (from which your overall rating is calculated), just open the Rideshare app, go to the settings menu and tap Privacy , and then tap Privacy Center.
Next, swipe right and click “Would you like to see a summary of your Uber usage?” Tile.
Finally, scroll down to the Browse Your Data section, take a deep breath, and tap View My Ratings to see the breakdown.
Hope you don’t get any nasty surprises. But if you do, Uber offers a number of tips you can use to improve your score. This includes things like making sure you’re ready for a pickup, taking out litter, and not slam the door when getting out. Yes, kind of obvious stuff, but that’s clearly too much to ask for some riders. Check out all of Uber’s tips below:
1. Pack up, unpack: Drivers shouldn’t have to clean up afterwards. Always make sure to take your rubbish and other items with you. Don’t leave a mess.
2. Buckle up: Studies show that unbelted passengers in the back seat can put the driver at a higher risk of injury in an accident. So always remember to buckle up for your and the driver’s safety.
3. Be ready: Remember that drivers’ time is valuable and they don’t have to wait for you. Smooth pickup is better for everyone, so be ready when the driver arrives.
4. Treat everyone and everything with respect: As outlined in our Community Guidelines, we want our passengers and drivers to feel safe, respectful and positive. Always treat your driver and their vehicle as you would like to be treated.
5. Don’t slam the door! It’s easy to accidentally slam a door when you’re not thinking about it, and drivers have consistently cited door slamming as the reason for star deductions.
Uber also shared data showing that New York City has the worst Uber drivers in the US according to driver ratings, with Seattle and Washington, DC coming in second and third, respectively. Of the top 10, Chicago has the least disruptive drivers.
Commenting on the new feature, Zach Singleton, Head of Privacy and Equity Products at Uber, “We hope we can help foster positive experiences between riders and drivers on every trip by giving users insight into the calculation give their rating.”
Uber’s rating system is a one-way street where riders can also give points to drivers. So, yes, it’s clearly in everyone’s interest to play nice. Now look at your rating.
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